If you would like to return or exchange your order, please follow the steps below.
IMPORTANT: Please do not post your product(s) before you have received return instructions from us. We may not be able to process your return or refund your order if you send back the goods before you have received and followed return instructions from us.
Tell Us You Want to Make a Return.
Send a brief message including your Order Number to our Support Chat, or via email to hello@newtendency.comWait for Our Returns Request Email
You will receive a Returns Request via Email with further instructions and a link to our Returns Form. We will send this to the email you originally provided during the order process.
Complete the Returns Form
Select the reason for your return. We need this to route your return correctly in our warehouse!
– Return
– Damaged Packaging
– Defect Product
>> If your product has a defect, or the packaging was damaged, please refer to How Can I Make a Claim?
Post your Return
Please post your return to the address provided. Please note we do not cover return shipping costs or provide return shipping labels.
Wait to Hear Back From Us.
Once your return has been processed, you will receive an email with a confirmation. Any refunds will be wired back using the original payment methods. If we need further details from you, we will reach out via email.
Thank you for your patience!